About the Company
Our client connects business leaders seeking knowledge with the experts who possess it. They’re one of the fastest-growing global companies, employing 1500+ colleagues from 60+ nationalities. They operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. They’re a fast-paced, client-driven service organization.
About the Role
As a client service associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between clients and industry experts. After initial training at New Joiner Academy and on the desk, you’ll start fielding incoming briefs from the clients assigned to you. You’ll spend a large portion of your time on the phone and email, identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.). Your responsibilities will include:
Understand client needs and the available expert pool for the project
Source and engage experts using our internal database and external digital directories
Match client briefs with the most relevant experts and appropriate interaction formats
Schedule and manage all client-to-expert interactions
Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them
About the Program
The fast-paced, two-year Client Service Graduate Program is a springboard for ambitious graduates who want to embark on an accelerated commercial career. After two years, associates are eligible for manager promotion, providing them with leadership responsibilities over 2-5 people early in their career. After a further three years, they are eligible for promotion to vice president, entrusted with running a multi-million-dollar book of business.
Requirements
Equivalent of 2:1 or above achieved in a Bachelor’s degree and noteworthy extracurriculars.
This is an entry-level role and so no prior work experience is necessary. However, relevant internships and other evidence of interest in business and a commercial career are desirable.
Alignment with our values: we look for driven, results-orientated, adaptable, humble and empathetic individuals
Fluency in English and German required (native speaker or C1 level will be assessed); another modern European language would be a plus
Compensation and Benefits
Average total first year compensation: £43,000 consisting of (i) fixed annual base salary of £36,000 and (ii) variable compensation based on performance
4% matched pension contribution on qualified earnings
Comprehensive private health insurance coverage and dental insurance
25 vacation days, 9 company holidays & business closure during winter holiday week
In office Monday to Thursday (option to WFH each Friday and four extra days/quarter)
Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, iPhone and MacBook Pro for work