Open Roles

Operations Associate

Los Angeles, California   |   Full Time

The Operations Associate Role

The Operations team connects the clients with the linguists and editors that help to power their multilingual due diligence and market research.

As an Operations Associate, you'll be responsible for:

  • Matchmaking client requests according to translator/interpreter availability
  • Recruiting new translators/interpreters as needed
  • Project management of large-scale translation/interpretation requests

Day-to-day responsibilities will include:

  • Using Salesforce to review a pipeline of projects and determine task prioritisation
  • Phone or in-person briefings with the CS team for project management updates
  • Using LinkedIn to identify new linguist prospects to enrich our linguist community
  • Chronicling your interactions in Salesforce

It is expected that, after a two-week training and orientation, you will be able to manage up to 100 requests per month within this two-year program. The career track for this role is to rise in the Client Service team as an Associate, then Account Manager, and then Vice President.

Desired skills:

  • You speak fluent English
  • You find passion and value in servicing
  • You are able to work under pressure in a fast-paced environment
  • You are easy to communicate with

Your Background:

  • You are a recent college graduate or have 1-2 years’ work experience in a sales or customer service role
  • You studied finance or translation/interpretation as an undergraduate or have some exposure to the finance industry
  • You’ve utilized CRM tools in the past such as Salesforce

Professional development:

  • Direct access to clients in some of the world’s most important and fast-moving industries, such as hedge funds and consulting firms
  • All-round mentorship from fulfillment to leadership and constant bootcamps on finance and due diligence industries
  • Periodic sales trips to meet your clients in-person

Employee benefits:

  • Social security package
  • Paid annual leave
  • Fitness rewards
  • Company Outings

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