Founded in 2008, our client is the global leader in knowledge on-demand. They connect investors and business leaders with a dynamic network of industry professionals whose informed perspectives help their clients make superior investment and business decisions. With 1600+ employees and nine offices across the US, Europe, Middle East, and Asia, our client regularly ranks as one of the fastest-growing companies in the world.
The Role
Our client is an innovative, dynamic, and ambitious organisation that is growing rapidly. Their culture manifests in polished, positive, and energising workplace environments and this new role will be central to ensuring consistent excellence in the physical fabric of their spaces as well as the systems and processes which underpin them. The Workplace Experience & Real Estate department’s vision is to create environments and opportunities that power our client’s success.
The focus of the role will be on their APAC region, based in the Hong Kong office with oversight of their Hong Kong, Shanghai, Seoul, and Tokyo offices and office headcounts totaling 200. The role is people-first, with the guest and employee experience being at the forefront of their department’s mission.
A successful candidate will be a driven and experienced office management professional who is excited to help a rapidly-scaling global firm create and maintain dynamic, world-class workplaces. They are meticulous and have a passion for ensuring consistent 5-star experiences. They get a kick out of managing a team and budgets to achieve the most positive and efficient outcomes.
The Responsibilities
- Maintaining a “people-first” mentality and working with the wider operations team on enhancing the talent lifecycle.
- Management, training and professional development of Workplace Experience team members, including Front of House responsibilities.
- Supporting the leadership team, including Co-Founders, COO, CFO, and other functional department leads, with the ideation and execution of firm-wide culture initiatives and benefits.
- Management of all in-office and externally held events across the region, ranging from parties to training academies, collaborating with IT teams where necessary.
- Management of business-related travel bookings for employees and account management with third party travel management company.
- Working with Learning & Development, HR, Recruitment, and IT teams to ensure smooth onboarding and offboarding processes.
- Supporting Function Head with the supervision of relocation projects, collaborating with IT teams.
- Direction, supervision, and oversight of all subcontracted services; including facilities maintenance, cleaning, hospitality, mail, mechanical, electrical, waste, and plumbing.
- Relationship management with building security team and oversee internal security databases to ensure permitted employee and visitor office access.
- Contract management and negotiation, ensuring all service providers perform according to contract and SLAs.
- Engaging in recruitment for additional full time positions when needed and managing temporary team members if necessary.
- Ensuring health and safety compliance, conducting risk assessments and developing actionable outcomes as required.
- Ability to manage a budget; monitoring spend, overseeing invoice reconciliation and approvals.
- Monitor headcount and plan space management and facilities requirements accordingly
The Requirements
- 5-7 years of relevant experience in hospitality, office management or facilities management.
- Bachelor’s degree (ideally in a relevant discipline such as hospitality, facilities management or real estate).
- Additional building services qualifications are a bonus Familiarity working in a fast-paced, professional and demanding environment with the ability to remain calm and focused under pressure.
- A strong track record of managing a team of direct reports and varied stakeholders.
- A positive “can-do” attitude and in turn, the ability to create a positive and motivational environment for the wider team.
- The ability to manage a busy workload efficiently and to prioritise key tasks, as well as a strong project management skillset.
- Excellent written communication and presentation skills.
- An understanding of commercial contracts and experience of managing SLAs.
- Fluency in both Cantonese and English is essential.